What is your service working time?

Our customer service team is online every day from 9:00 to 18:00 GMT+8 to answer your inquiries promptly.

How can I get further support?

We no longer provide direct email and phone contact. If you have any questions, order issues, consultation or after-sales needs, please submit your message via our official page. Click here to go to Contact Us page, we will reply you within 24 hours as soon as possible.

ORDERING GUIDE

How to place an order online?

It is simple and convenient to shop on our website, you can follow the steps below:

  1. Search or browse categories to find your favorite football jerseys.
  2. Open product page, select suitable style, size and personalized options.
  3. Add goods to shopping cart and adjust purchase quantity freely.
  4. Confirm all items in cart and proceed to checkout page.
  5. Fill in accurate shipping address and choose proper shipping method.
  6. Complete payment according to prompts and finish order submission.

No advance deduction will be made during information filling, you can confirm all details before final submission.

Can I place offline orders?

We mainly support online self-service ordering. If you need bulk order or special customized demand, please leave a message through Contact Us to negotiate details.

How to modify or cancel submitted orders?

You are allowed to modify or cancel your order freely before it is arranged for shipment. Please send us your order number and specific demands via Contact Us as soon as possible. Once goods are dispatched, orders cannot be changed or cancelled anymore.

My parcel is delayed or lost, what should I do?

If your goods fail to arrive within normal delivery period, please submit relevant information through our contact page. We will check logistics status for you actively and arrange free reshipment for abnormal lost parcels.

Do you support team customized jerseys?

Yes, we accept team uniform customization and offer favorable group purchase discount. If you need customized team name, number, badge and other services, please state your detailed demands on Contact Us page.

Can I get wholesale price for bulk purchase?

We provide exclusive bulk purchase price for retailer and bulk buyers. Please leave your purchase quantity and demand details via contact page to get the best quotation.

SHIPPING RELATED

How long will it take to receive my goods?

Normally it takes 5-14 working days for global delivery. Customized products and out-of-stock goods need extra processing time. Delivery time will also be affected by total weight and quantity of your order.

What shipping ways are available?

We provide standard free shipping service, meanwhile you can choose expedited shipping to shorten delivery time according to your own needs.

Can goods be delivered to PO box address?

We support delivery to post office box addresses, and we will arrange designated logistics channel for such addresses uniformly.

Will the products be restricted by local customs?

Sports jerseys belong to daily casual apparel with few import restrictions. You can know about local import regulations in advance before placing orders to avoid unnecessary troubles.

Do I need to pay extra tax fee?

We do not collect any tax during checkout for most regions. Any local customs duty, import tax and related handling fees shall be borne by buyers themselves in accordance with local official regulations.

RETURN & EXCHANGE RULES

Am I qualified to apply for return?

Please read our return rules first before applying for return service, and submit return application through Contact Us page.

How to deal with wrong goods or defective products?

If you receive wrong style, wrong size or defective jerseys, please take clear photos and leave a message on contact page. We will verify the situation quickly and provide free replacement solution for you.

Detailed return policy

All uncustomized, unworn and intact products support 30-day full refund after you receive the package. Customized jerseys with printed name, number and team badge do not support return and exchange service. All returned goods must keep original packaging and complete appearance without damage.

After we receive and inspect your returned goods, the refund will be returned to your original payment account within 2 working days.

Jersey Daily Maintenance Tips

1. Most numbers and patterns are heat-transfer printed, hand washing is recommended to prevent pattern falling off; if using washing machine, please turn the jersey inside out first.

2. Do not scrub the printed area vigorously, avoid long-term direct exposure under strong sunlight.

3. If local pattern falls off, you can use low temperature ironing with isolation paper for simple repair, never iron the printed pattern directly.